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Dear Valued Customer,
Thank you for choosing Dashan Forest brand! We're delighted to have you as part of our community of satisfied customers.
Here are some essential tips to ensure you select the perfect size for your footwear:
1. **Foot Length Matters:** Choose your shoe size based on your foot length, not the insole length. This ensures a proper fit and optimal comfort.
2. **Consider Width:** If your feet tend to be wider or thicker, we recommend selecting a larger shoe size for a comfortable fit.
3. **Measure Your Feet:** Before making your selection, it's advisable to measure your feet length accurately. This step ensures the best possible fit for your new shoes. For instance, if your foot length measures 25cm, we recommend selecting size 41 for an ideal fit.
**How to Measure Feet Length:**
Please refer to the image below for guidance on accurately measuring your feet length.
**Buyer Reading:**
1. **Size Chart:** Take a careful look at the size chart provided before making your purchase. Each product may have a different size chart, so it's crucial to review the specific measurements.
2. **Shipping Information:** We strive to ship your orders promptly, typically within 1-5 working days. However, please note that logistics may experience delays due to holidays, inclement weather, or unforeseen circumstances. If you haven't received your item by the expected delivery date, please contact us to extend the receipt time.
3. **Return & Refund Policy:** Upon receiving your order, please inspect the items immediately to ensure they match your expectations. Should you wish to exchange any items, kindly reach out to us within 7 days of receiving your order. For any inquiries or concerns, please contact our Customer Service team directly. We kindly request that you refrain from opening disputes or leaving negative feedback without first contacting us. We are committed to providing a satisfactory response within 48 hours.
For package tracking, you can conveniently monitor your shipment via the following websites:
Your satisfaction is our top priority, and we're here to ensure your shopping experience with us exceeds your expectations. Should you have any further questions or require assistance, please don't hesitate to reach out.
Best Regards,